SHIPPING & RETURNS
Shipping Policy
Thank you for shopping with Against Rowing Shoes (againstrowing.com). We are dedicated to delivering your premium rowing footwear quickly and securely worldwide.
Below are the terms and conditions that constitute our Shipping Policy.
1. Order Processing Time
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Processing Window: All orders are processed within 1–2 business days after payment confirmation.
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Weekends & Holidays: We do not process or ship orders on weekends or Italian public holidays. Orders placed during these times will be processed on the following business day.
2. Shipping Methods & Delivery Estimates
We ship all orders directly from our facility in Italy. We offer both Standard and Express shipping options globally.
EuropeStandard: 3–5 business days
International (Outside Europe): Standard 7–10 business days
Please note: Delivery delays can occasionally occur due to customs processing or courier constraints outside of our control.
3. Shipping Fees
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Flat Rate: A standard flat rate shipping fee applies to all orders under our free shipping threshold.
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Free Shipping: We offer free shipping on orders exceeding a specific promotional amount. Please check the banner on our homepage for the current minimum order value required.
4. Order Tracking
Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking number and a link to monitor your delivery status in real-time.
5. Customs, Duties, and Taxes
Because we ship globally from Italy, your order may be subject to local import duties, customs fees, or federal, state, and local taxes.
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Customer Responsibility: All additional charges incurred during or after shipping are the sole responsibility of the customer (the purchaser).
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Policy: Against Rowing Shoes does not calculate or collect these fees at checkout. Please contact your local customs office for specific details regarding your country's import regulations.
6. Lost, Damaged, or Delayed Shipments
If you experience an unusual delay or believe your package is lost in transit, please contact our customer service team through our Contact Page. Often the quickest solution is to contact the logistics provider with your consignment number (you will be provided with this information) and they will be able to assist you.
Contact Us
If you have any questions or require assistance regarding your delivery, please do not hesitate to reach out to us at al@againstrowing.com or visit our Contact Page.
Thank you for choosing Against Rowing Shoes to power your performance on the water!
Return & Exchange Policy
If you are not completely satisfied with your purchase, we're here to help.
Returns
1. Eligibility
To be eligible for a return, please ensure the following:
- The item(s) must be unused and in the same condition that you received them with grab handle and heel ties packaged with shoes
- Returns must be initiated within 15 days of the purchase date.
- Proof of purchase or receipt is required.
2. Non-returnable Items
Certain items are non-returnable, including:
- Gift cards
- Final sale items
3. Return Process
- To initiate a return, please contact our customer service department here.
- We will provide instructions on how to return the item
4. Refunds
- Once we receive your returned item(s), we will inspect them and notify you of the approval or rejection of your refund.
- If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 28 days.
5. Shipping
- You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
- If you receive a refund, the cost of return shipping will be deducted from your refund.
Exchanges
1. Eligibility
We only replace items if they are defective, damaged, or if you need a different size. If you need to exchange it for the same item, please contact our customer service department here.
2. Exchange Process
- Contact our customer service to initiate an exchange.
- Our team will provide you with further instructions.
- Once we receive the original item, we will process the exchange and send out the replacement item. We will notify you once the exchange has been completed.
Exceptions
Damaged or Defective Items
In the unlikely event that you receive a damaged or defective item, please contact us immediately here with details and photos of the damage or defect. Our team will work with you to resolve the issue promptly.
Contact Us
If you have any questions about our returns and exchanges policy, please contact us:
- Email: al@againstrowing.com
- WhatsApp message: Alastair on +61488622208